Returns, Claims & Order Support

Support You Can Count On

Returns, Claims & Order Support

We're committed to helping ensure your artwork arrives safely and beautifully. If an issue occurs during shipping or delivery, our team is here to help.

• Support for shipping damage and transit related issues.

• Carefully packaged artwork designed for secure delivery.

• Assistance with claims. missing orders & replacements.

• Dedicated customer support for order-related concerns.

Protected Every Step of the Way

From secure packaging and protected transit to claims assistance and responsive customer support, we’re committed to helping ensure a smooth delivery experience from production to arrival.

Carefully Packaged

Prepared for Safe Delivery

Protected Transit

Secure Shipping Protection

Claims Assistance

Help When Issues Arise

Customer Support

Here When You Need Us

Returns Overview Section

Every order is professionally produced and packaged with attention to protection, presentation, and delivery quality.

Protected from Production to Delivery

Crafted with Care & Protected in Transit

Because each piece is made to order, we encourage customers to review all order details carefully prior to production. If an issue occurs during shipping or delivery, our support team is available to assist with claims and order-related concerns.

• Professionally packaged for secure delivery

• Designed to minimize transit damage

• Multiple fulfillment facilities for efficient shipping

Damaged During Shipping?

Support and replacement assistance for artwork that arrives damaged or affected during shipping and delivery.

Question: What should I do if my order arrives damaged?

Answer : We’re sorry to hear your order arrived damaged. To help us resolve the issue as quickly as possible, please complete our online Customer Claim Form and include supporting photographs of both the artwork and packaging.

Our team will review the claim and assist you with the next steps.

Missing or Delayed Deliveries

Information and support for orders marked as delivered, delayed in transit, or temporarily missing during the shipping process.

Question: What should I do if my order shows as delivered but is missing?

Answer : We’re sorry to hear your order has not arrived even though the tracking information shows as delivered. Occasionally carriers may mark packages as delivered slightly before arrival.

We recommend taking the following steps:

Verify the shipping address provided with the order
Look for a notice of attempted delivery
Check around the delivery location for the package
Ask neighbors if they accepted the package on your behalf
Check mailrooms, leasing offices, front desks, or other delivery areas
Allow up to 36 hours, as some carriers occasionally mark packages delivered prior to final drop-off

If the package is still not located after completing these steps, please contact us for further assistance.

Claims & Resolution Process

Simple step-by-step assistance designed to help resolve shipping, damage, and order-related concerns as quickly as possible.

How the Claims Process Works

Step 1: Submit your Claim

Step 2: Provide Photos of Artwork and Packaging

Step 3: Our Team Reviews the Claim

Step 4: Replacement or Resolution Assistance Provided

Order Support & Assistance

Helpful guidance and support for shipping issues, damaged orders, delivery concerns, and claim-related questions

Here to Help with Every Order

Refund or Claim we can Help

At Yesterday’s Posters, every piece of artwork is professionally produced to order using premium materials, careful craftsmanship, and custom-selected print and framing options. We take great care throughout production, packaging, and shipping to help ensure your artwork arrives safely and beautifully presented.

If your order arrives damaged, defective, or incorrect, our support team is here to help guide you through the claims process. We understand that issues during shipping can occasionally occur, and we are committed to working with customers to help resolve eligible claims as quickly and smoothly as possible.

Because all artwork is custom-made specifically for each order, all sales are generally considered final once production has begun. However, if you experience a problem with your order, we encourage you to contact us promptly with supporting photographs and order details so our team can review the issue and assist with the next steps.

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