Clear Policies & Customer Support

Refund Policy

Important information regarding custom-made artwork, cancellations, eligible claims, returns, and refund-related support.

Complete refund policy explained

Support for eligible damaged or incorrect orders

Clear cancellation and refund policy information

Dedicated customer assistance for order concerns

Refund Overview

Refund, Returns & Order Policy

Crafted to Order for Every Customer:

At Yesterday’s Posters, every piece of artwork is professionally produced to order using premium materials, custom sizing, and selected framing options. Because each order is made specifically for you, all sales are considered final once production has begun.

We encourage customers to carefully review artwork selections, sizing, framing options, and shipping information prior to placing an order.

30-Day Issue Resolution :

Your satisfaction is important to us. If an issue occurs with your order, please contact us within 30 days of delivery so our team can assist with a resolution.

 

This includes:

  • Shipping damage
  • Manufacturing defects
  • Incorrect items received
  • Incorrect sizing or framing received compared to your order

Supporting photographs of the product, packaging, and shipping label may be required to process claims.

Cancellation & Modification Policy

Order Changes Within 24 Hours

Orders may be canceled or modified within 24 hours of purchase at no additional cost, provided production has not yet begun.

 

Changes After 24 Hours:

Because production scheduling begins quickly after purchase, modification requests submitted after 24 hours may incur a 10% processing fee if production has not yet started.

Once production has begun, changes to:

  • artwork selection
  • print size
  • framing options
  • material selection
  • shipping method

can no longer be guaranteed or modified.

 

Shipping Address Changes:

Shipping addresses may be updated prior to shipment if the updated address remains within the same postal region or delivery zone.

Address changes to a different state, country, or significantly different delivery region may not be possible once fulfillment scheduling has begun.

 

Damaged, Defective, or Incorrect Orders:
 

If your order arrives:

  • damaged during shipping
  • with a manufacturing defect
  • with the incorrect artwork
  • with the incorrect size
  • with the incorrect frame or material option

we will gladly assist with a replacement at no additional cost.

 

To begin the claims process, please contact us within 30 days of delivery and provide:

  • photographs of the artwork
  • photographs of the packaging
  • photographs of any visible damage
  • shipping label or barcode information when available

Our team will review the issue and assist with the next steps.

 

Returns & Change of Mind:

Because every item is custom-made to order, we generally do not accept returns or offer refunds for:

  • buyer’s remorse
  • change of mind
  • incorrect size selection
  • décor preference changes
  • color expectations
  • ordering mistakes made during checkout

Slight color variation may occur between digital screens and the final printed artwork due to monitor calibration, lighting conditions, and print material characteristics.

We strongly recommend carefully reviewing:

  • dimensions
  • framing options
  • room sizing
  • color palettes
  • artwork orientation

before placing your order.

 

Production & Fulfillment Costs:

Because every order is individually produced using custom materials, framing components, labor, packaging, and made-to-order fulfillment processes, substantial production costs begin shortly after an order is placed.

These costs include:

  • custom printing
  • premium materials
  • handcrafted framing
  • packaging materials
  • labor and production scheduling
  • shipping and fulfillment expenses

As a result, returned or canceled made-to-order artwork often cannot be restocked or resold.

 

Return Shipping:

If a return is exceptionally approved by our support team, customers are responsible for:

  • arranging return shipment
  • return shipping costs
  • ensuring artwork is packaged safely for transit

We do not provide prepaid return shipping labels.

 

Lost or Missing Deliveries:

If tracking information shows a package as delivered but the order cannot be located, we recommend:

  • verifying the shipping address
  • checking nearby delivery areas
  • contacting neighbors or building staff
  • checking mailrooms, leasing offices, or front desks
  • allowing up to 36 hours for delayed carrier scanning updates

If the package still cannot be located after these steps, please contact our support team for assistance.

 

Orders Returned by Carrier:

Orders returned to us by the shipping carrier due to:

  • incorrect addresses
  • undeliverable locations
  • refused deliveries
  • failure to receive the package

may be discarded or donated and are generally not eligible for refund.

Customers are responsible for ensuring shipping information is accurate and that the delivery location can safely receive large packages when applicable.

 

Quality & Presentation Recommendations:

To help ensure the best experience with your artwork, we recommend:

  • measuring your space carefully prior to ordering
  • reviewing sizing dimensions thoroughly
  • considering room lighting and wall color
  • viewing artwork on a calibrated or high-quality display when possible

Our museum-quality reproductions are crafted to provide exceptional presentation, color vibrancy, and long-lasting decorative appeal.

 

Our Commitment to You:

At Yesterday’s Posters, we are committed to delivering premium-quality vintage poster reproductions with exceptional craftsmanship, careful packaging, and attentive customer support.

If you have questions before or after placing an order, our team is always happy to help.

Frequently Asked Questions

Have questions? We’re here to help

Can I cancel my order after purchase?

Orders may be canceled or modified within 24 hours of purchase provided production has not yet begun.

Because all artwork is professionally produced to order, production scheduling begins quickly after an order is placed. Once production has started, cancellation or modification requests may no longer be possible.

Are custom-made orders refundable?

Because every piece of artwork is custom-produced specifically for each customer, most orders are considered final once production begins.

Custom-made artworks are generally not eligible for refunds or exchanges unless the item arrives damaged, defective, or incorrect.

What if my order arrives damaged?

If your order arrives damaged during shipping, please contact us within 30 days of delivery and provide supporting photographs of both the artwork and packaging.

Our support team will review the claim and assist with an eligible replacement or resolution.

What if I receive the wrong item?

If you receive the incorrect artwork, size, frame, or print option, please contact our support team with photographs and order details.

We will review the issue and assist with a replacement for eligible fulfillment errors.

Do you offer prepaid return labels?

We do not provide prepaid return shipping labels.

If a return is exceptionally approved, customers are responsible for arranging and covering return shipping costs and ensuring the artwork is packaged securely for transit.

Can I return artwork if I change my mind?

Because every order is custom-made to order, we generally do not accept returns for buyer’s remorse, décor preference changes, incorrect size selection, or change-of-mind purchases.

We encourage customers to carefully review artwork dimensions, framing selections, and room placement prior to ordering.

How long do I have to file a claim?

Claims related to shipping damage, manufacturing defects, or incorrect items should typically be submitted within 30 days of delivery.

Supporting photographs and order information may be required to help us review and process the claim efficiently.

What happens if my order is returned by the carrier?

Orders returned by the shipping carrier due to incorrect addresses, refused deliveries, or undeliverable locations may be discarded or donated and are generally not eligible for refund.

Customers are responsible for ensuring shipping information is accurate and that the delivery location can safely receive the package.

Will colors appear exactly the same in person as they do on screen?

Slight color variations may occur between digital screens and the final printed artwork due to monitor calibration, lighting conditions, and material characteristics.

We carefully calibrate our printing process to achieve exceptional color accuracy and faithfully reproduce the character of the original artwork.

When will my refund or claim request be reviewed?

Once a claim or refund-related request is submitted with the necessary supporting information, our team will review the request as quickly as possible.

Resolution times may vary depending on the nature of the issue, supporting documentation provided, and production or shipping circumstances.

Questions about your Order?

Our support team is happy to assist with refund-related questions, eligible claims, and order concerns.

Our Commitment to You

At Yesterday’s Posters, we are committed to providing a premium customer experience from the moment an order is placed through production, delivery, and display. Every artwork piece is professionally produced using carefully selected materials, custom framing options, and museum-quality printing designed to bring timeless vintage artwork into beautifully curated interiors.

 

Because every order is custom-made specifically for each customer, our team understands the importance of careful craftsmanship, secure packaging, and responsive customer support. If an issue arises with your order, we are here to help guide you through the process and assist with eligible claims, shipping concerns, or order-related questions.

 

Whether you need assistance before placing an order or support after delivery, our goal is to provide a professional, thoughtful, and customer-focused experience that reflects the same care and attention we put into every piece of artwork we create.

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